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Legal

Product Warranty

At Ricoman, we are committed to providing high-quality LED lighting products. All our products come with a limited warranty designed to give you peace of mind. These warranty terms apply by default unless the product page expressly specifies alternative terms or a different warranty period.

Warranty Coverage

Product Type : Warranty Period

Standard LED Products : 5 years from the date of purchase
Emergency LED Products : 3 years from the date of purchase
Accessories : 3 years from the date of purchase

Key Warranty Terms

  • The warranty covers defects in materials or workmanship under normal use.
  • Any product altered or modified by the customer in any way that differs from what was originally supplied by Ricoman voids the warranty.
  • Products shipped as standard or emergency LEDs are covered under their respective warranty periods.
  • Standard products modified to function as emergency products by Ricoman before delivery are covered under the 3-year emergency product warranty.

What the Warranty Covers

  • Failure of components due to manufacturing defects.
  • LED failure under normal operating conditions.
  • Functional defects discovered during the warranty period.

What the Warranty Does NOT Cover

  • Damage caused by misuse, abuse, or improper installation.
  • Cosmetic damage, including scratches, dents, or discolouration, that does not affect product functionality.
  • Products altered or modified by the customer in any way.
  • Products used in a manner inconsistent with Ricoman’s instructions or specifications.
  • Normal wear and tear, including a gradual decrease in light output over time.

Limitations and Legal Notes

  • The warranty is non-transferable; it applies only to the original purchaser.
  • Ricoman reserves the right to inspect any product prior to honouring a warranty claim.
  • Ricoman may repair or replace the defective product at its discretion.
  • Ricoman is not responsible for any incidental or consequential damages arising from product failure.

Warranty Claims Process

To make a warranty claim:

  • Contact Ricoman customer service at support@ricoman.com with your proof of purchase.
  • You will be sent our order return form to complete.
  • Follow the process on the return form.

Note: Ricoman will not be responsible for products returned without prior authorisation.

Any questions?

Contact us